Privacy policy

Privacy Policy

Last Updated: August 7, 2026

At SNM LABS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order through our store.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment information (processed securely through Shopify and approved payment providers)
  • Device information, IP address, browser type, and website usage data

How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders
  • Provide customer support
  • Communicate regarding your orders
  • Improve our website and customer experience
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Send updates, promotions, or newsletters if you have chosen to receive them

Payment Information

SNM LABS does not store your payment card details.

Payments are securely processed through Shopify and authorized payment providers. Orders arranged through Tabby or Tamara are handled according to their respective payment policies.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze website performance
  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with trusted service providers when necessary to operate our business, including:

  • Shopify
  • Payment providers
  • Shipping and delivery partners
  • Analytics and security providers
  • Government authorities when legally required

Data Security

We implement appropriate technical and organizational measures to help protect your personal information.

Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Research Use Notice

SNM LABS supplies products strictly for laboratory research purposes only.

Information collected through this website is used solely for processing legitimate customer orders, providing support, and improving our services.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of your information
  • Withdraw marketing consent
  • Request a copy of your personal data where applicable

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services.

SNM LABS is not responsible for the privacy practices or content of external websites.

Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

SNM LABS

Email: snmlabs.ae@gmail.com

Phone: +971 50 126 0205

Location: Abu Dhabi, United Arab Emirates