Refund & Returns Policy

Last updated: July 2026

Due to the nature of our products, SNM LABS operates a strict returns policy. Please read the following carefully before placing your order.

General Policy

  • All sales are final once an order has been dispatched.
  • Opened or used products cannot be returned under any circumstances.
  • We do not accept returns based on change of mind or ordering errors.

Eligible Returns

Returns or replacements are only accepted in the following circumstances:

  • The product received is damaged upon delivery.
  • The product received is incorrect (i.e. different from what was ordered).

How to Submit a Claim

If you believe your order qualifies for a return or replacement, please follow these steps:

  1. Contact us at info.snmlabs@gmail.com within 48 hours of delivery.
  2. Include your order number in the subject line.
  3. Attach clear photographs of the damaged or incorrect item and its packaging.

Resolution

  • All claims will be reviewed within 2 business days of submission.
  • Approved claims will result in a replacement being dispatched or a refund being processed, at SNM LABS’ discretion.
  • Refunds will be returned to the original payment method within 5–7 business days of approval.

Important Notice

All products sold by SNM LABS are intended strictly for laboratory research purposes only. Claims related to product use outside of a laboratory research context will not be considered.