Privacy Policy

Last updated: July 2026

SNM LABS ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Full name and contact details (email address, WhatsApp number)
  • Delivery and billing address
  • Payment information (processed securely via our payment provider — we do not store card details)
  • Order history and purchase records
  • Browsing data and cookies (see section 2)

2. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. By continuing to use our website, you consent to our use of cookies. You may disable cookies through your browser settings, though this may affect certain website functionality.

3. How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you regarding your orders and enquiries
  • To improve our website, products, and services
  • To comply with legal and regulatory obligations

4. Payment Information

All payments are processed through a secure, PCI-compliant payment gateway. SNM LABS does not store, access, or retain your card or payment details.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your information with trusted service providers (such as courier companies) solely to fulfil your order, or as required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal obligations)
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info.snmlabs@gmail.com.

8. Contact

If you have any questions about this Privacy Policy, please contact us at info.snmlabs@gmail.com.

9. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.