Frequently Asked Questions
Ordering
How do I place an order?
Browse our product catalogue, add items to your cart, and proceed to checkout. All orders are processed securely through our online store.
Can I modify or cancel my order?
Orders can only be modified or cancelled before they are dispatched. Please contact us immediately at info.snmlabs@gmail.com if you need to make changes.
Is there a minimum order value?
There is no minimum order value. You may order any quantity that meets your research requirements.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through a secure, encrypted payment gateway. SNM LABS does not store your card details.
Shipping & Delivery
Do you deliver across the UAE?
Yes, we deliver to all UAE emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 2–4 business days across the UAE.
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a confirmation with tracking details.
Products & Storage
What purity levels do your products have?
All SNM LABS compounds are tested to a minimum purity of >98% unless otherwise stated on the product page.
How should I store research peptides?
Lyophilized peptides should be stored at 2–8°C in a cool, dry place away from direct sunlight. Once reconstituted, store at 2–8°C and use within 28 days.
Are all products in stock?
We maintain stock of all listed products. In the rare event of a stock shortage, we will notify you promptly and offer an estimated restock date or alternative solution.
Research Use
Are your products for human use?
No. All products sold by SNM LABS are strictly for laboratory research purposes only. They are not intended for human consumption, veterinary use, or any therapeutic application.
Who can purchase from SNM LABS?
Our products are intended for qualified researchers, scientists, and laboratory professionals. By purchasing, you confirm that the products will be used solely for lawful laboratory research.
Customer Support
How can I contact SNM LABS?
You can reach us by email at info.snmlabs@gmail.com or via WhatsApp at +971 50 126 0205. SNM LABS operates online and accepts enquiries 24/7. We aim to respond within 1–2 business days.